Clik here to view.
TV Service Providers Actually Got Worse
In Forrester’s 2008 Customer Experience Index (CxPi), we ranked 113 companies across 12 industries. I recently published a snapshot of the results for TV service providers (Bright House, Charter...
View ArticleClik here to view.
20 Companies Most Susceptible To Negative Comments Via Twitter
In my previous post, I listed companies that were susceptible to negative feedback via Facebook. Now it’s time to look at Twitter. In the report How Consumers Give Feedback, we analyzed what US...
View ArticleClik here to view.
TV Service Providers Deliver The Worst Experience
In the 2011 Temkin Experience Ratings, we examined the customer experience across 12 industries. For this post, we will take a closer look at the nine TV service providers in the ratings. TV service...
View ArticleClik here to view.
Kudos To Customer Service Leaders
The annual Customer Service Week starts today and goes through Friday (10/7). Given the occasion, it seems like a good opportunity to acknowledge some of the better performers in our 2011 Temkin...
View ArticleClik here to view.
2012 Temkin Web Experience Ratings
Temkin Group has just released the 2012 We introduced the Temkin Web Experience Ratings last year. The 2012 Web Experience Ratings include 159 companies from 18 industries and is based on a survey of...
View ArticleClik here to view.
Report: Net Promoter Score Benchmark Study, 2012
We just published a Temkin Group report, Net Promoter Score Benchmark Study, 2012. It provides NPS data on 180 U.S. companies across 19 industries. Here’s the executive summary: USAA took the top two...
View ArticleClik here to view.
Report: 2013 Temkin Experience Ratings
We published the 2013 Temkin Experience Ratings. The report analyzes feedback from 10,000 U.S. consumers to rate 246 organizations across 19 industries. Congratulations to the top firms in this year’s...
View ArticleClik here to view.
Report: What Happens After a Good or Bad Experience, 2014
We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2014. The report, which includes 19 data charts, examines which companies and industries provide the most bad...
View ArticleTV Service Providers Actually Got Worse
In Forrester’s 2008 Customer Experience Index (CxPi), we ranked 113 companies across 12 industries. I recently published a snapshot of the results for TV service providers (Bright House, Charter...
View Article20 Companies Most Susceptible To Negative Comments Via Twitter
In my previous post, I listed companies that were susceptible to negative feedback via Facebook. Now it’s time to look at Twitter. In the report How Consumers Give Feedback, we analyzed what US...
View ArticleTV Service Providers Deliver The Worst Experience
In the 2011 Temkin Experience Ratings, we examined the customer experience across 12 industries. For this post, we will take a closer look at the nine TV service providers in the ratings. TV service...
View ArticleKudos To Customer Service Leaders
The annual Customer Service Week starts today and goes through Friday (10/7). Given the occasion, it seems like a good opportunity to acknowledge some of the better performers in our 2011 Temkin...
View Article2012 Temkin Web Experience Ratings
Temkin Group has just released the 2012 We introduced the Temkin Web Experience Ratings last year. The 2012 Web Experience Ratings include 159 companies from 18 industries and is based on a survey of...
View ArticleReport: Net Promoter Score Benchmark Study, 2012
We just published a Temkin Group report, Net Promoter Score Benchmark Study, 2012. It provides NPS data on 175 U.S. companies across 19 industries. Here’s the executive summary: USAA took the top two...
View ArticleReport: 2013 Temkin Experience Ratings
We published the 2013 Temkin Experience Ratings. The report analyzes feedback from 10,000 U.S. consumers to rate 246 organizations across 19 industries. Congratulations to the top firms in this year’s...
View ArticleReport: What Happens After a Good or Bad Experience, 2014
We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2014. The report, which includes 19 data charts, examines which companies and industries provide the most bad...
View ArticleTV Service Providers Actually Got Worse
In Forrester’s 2008 Customer Experience Index (CxPi), we ranked 113 companies across 12 industries. I recently published a snapshot of the results for TV service providers (Bright House, Charter...
View Article20 Companies Most Susceptible To Negative Comments Via Twitter
In my previous post, I listed companies that were susceptible to negative feedback via Facebook. Now it’s time to look at Twitter. In the report How Consumers Give Feedback, we analyzed what US...
View ArticleTV Service Providers Deliver The Worst Experience
In the 2011 Temkin Experience Ratings, we examined the customer experience across 12 industries. For this post, we will take a closer look at the nine TV service providers in the ratings. TV service...
View ArticleKudos To Customer Service Leaders
The annual Customer Service Week starts today and goes through Friday (10/7). Given the occasion, it seems like a good opportunity to acknowledge some of the better performers in our 2011 Temkin...
View Article
